Frequently Asked Questions
Everything you need to know about your Jones performance gear.
What is the standard shipping time for Jones equipment?
We offer standard shipping which typically takes 3-5 business days within the continental US. Expedited 2-day shipping is available at checkout for those who need their gear sooner.
Does Jones offer a warranty on sports apparel and gear?
Yes, all Jones products come with a 1-year limited warranty against manufacturing defects to ensure you can perform at your peak without worry.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Items must be in original, unworn condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Are Jones sneakers true to size?
Our footwear generally runs true to size. However, for high-performance athletic use, we recommend checking our specific size guide which includes measurements in centimeters for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Affirm.
How should I care for my technical moisture-wicking fabrics?
To preserve the technical properties of your gear, we recommend machine washing in cold water with like colors and air drying. Avoid using fabric softeners or bleach.